# Introduction While Pulse is designed to be as intuitive and straightforward as possible, DevOps in general, is a complex topic. As a result, we recommend that you take 10 to 15 minutes to read through the documentation and familiarise yourself with how Pulse works. ## Further assistance The support documentation should be able to address most of the issues you're likely to encounter while working with Pulse. However, if you're still struggling then feel free to get in touch with us. Please note, we do not provide support for scenarios where you wish to edit the commands used by your server's shell script. Instead, we recommend researching the correct utilities and syntax to retrieve the values you wish to send to Pulse.